Refund policy
The 28 Day Promise
You have 28 days from the day your rings arrive to send them back for a full refund of the purchase price, for any reason. There is no restocking fee.
Holiday returns
Orders placed from October 5 through December 24, 2026 can be returned until January 31, 2027, or 28 days after delivery, whichever is later.
How to return
- Email contact@twirlstone.com with your order number.
- We reply with the return address and instructions.
- Send the rings back with everything that came in the box. Return shipping is paid by the customer. We recommend a tracked service.
Returns sent without contacting us first cannot be accepted.
Refunds
Once your return arrives, we refund your original payment method within 10 business days. Your bank or card company may take a few more days to post it. If you have not seen your refund after 15 business days, email contact@twirlstone.com.
Bundle deals
The free ring is part of the Buy 2 Get 1 Free deal. Return all three rings for a full refund. If you return only some rings from the deal, we charge the rings you keep at $29.99 each and refund the rest of what you paid.
Wrong size
Check the size guide on the product page before you order. If a ring does not fit, return it under the 28 Day Promise and place a new order in the right size.
Damaged, defective or wrong item
Check your order when it arrives. If something is damaged, defective or wrong, email contact@twirlstone.com with a photo and we will make it right.
Lost packages
If tracking shows your package is lost, email contact@twirlstone.com and we send a replacement at no cost.
Exchanges
To swap for a different item, return the one you have for a refund and place a new order.